Frequently asked questions

Vertex Engine (VVE) is the commerce operating system built by Vertex Solution. The base plan already covers products, orders, cart, checkout, payments, member centre, content pages and blog. Membership, member wallet, marketing, multilingual content, agent distribution and B2B ordering are added on demand. Every customer runs on an independent deployment.

Seven online payment gateways are integrated: Stripe, Billplz, Fiuu, GKash, Xendit, Paydee and Revenue Monster. Manual QR and bank transfer with proof-of-payment review are also supported, and shipping is connected to EasyParcel and Delyva. Payment and shipping services run on your own accounts, so provider fees and freight are settled between you and the provider and are not part of the monthly fee.

Yes. The base plan includes 1 language; each extra language adds RM 10 a month, up to 3 languages. Pages, products and campaigns share one content structure.

Yes, all as optional modules: membership (member pricing, points and redemption) +RM 20 a month, member wallet (stored value and wallet checkout) +RM 20, marketing (referral links, email marketing and retail voucher redemption) +RM 100, and agent distribution (agent levels, direct and team commission, monthly settlement and withdrawals) +RM 200.

Yes. Vertex Engine is integrated with LHDN MyInvois: it validates the buyer’s TIN, submits automatically or on request, tracks status and supports cancellation, with sandbox and production environments. It belongs to the chain and enterprise scope and is implemented and quoted per operation. Whether you must issue e-Invoices depends on your annual turnover, so please follow LHDN’s latest rules.

Yes. The multi-outlet hub supports company-owned, franchise and alliance outlets, with per-outlet stock, transfers between outlets, loss reports and outlet profit sharing. POS integration lets each register sync members, staff and orders both ways with one API key. These are implemented and quoted per operation, so please contact us to discuss.

Every customer runs on an independent deployment with isolated databases, backups and licensing. Nothing is shared with other customers.

Yes. Migration scope is agreed before implementation, covering products, members and how historical orders are handled.

Yes. Every module runs on the same commerce base. Adding one is a licence change with a higher monthly fee, never a rebuild.

Vertex Chat is an omnichannel AI support workspace that brings WhatsApp, Messenger and Instagram conversations into one inbox. The AI answers first from the product and policy material you provide, your team can take over at any time, and customer records, tags and history are managed in one place. The interface supports Simplified Chinese, Traditional Chinese and English.

The AI answers only from the material you provide. Anything outside that scope is handed to your team with the full conversation.

You connect the WhatsApp, Messenger and Instagram accounts you manage through Meta’s official authorisation flow. Channel availability depends on Meta’s permission review, account eligibility and platform policy. Platform message fees and AI usage beyond the plan are billed separately and are not part of the monthly fee.

Yes. Every plan includes base channel slots plus flexible slots that can be assigned to any channel or added on.

Inside your own deployment, with daily encrypted backups. Records are never deleted because of a licensing issue.

The commerce base plan is a one-time RM 1,799 onboarding plus RM 99 a month, including 50 SKUs and 3 GB of media. Each module you add only adds its own monthly fee, for example membership +RM 20, marketing +RM 100 and agent distribution +RM 200. Annual billing is 10% cheaper.

There are three plans: Basic at RM 99 a month (1 WhatsApp, 1 Messenger and 1 Instagram account, 100 active contacts and 300 AI conversations a month, 1 agent seat), Team at RM 299 (5 agent seats, 600 active contacts and 1,500 AI conversations a month) and Business at RM 499 (10 agent seats, 1,500 active contacts and 3,000 AI conversations a month). One-time onboarding is RM 2,799.

The monthly fee covers the software licence, independent deployment, daily backups, security updates and standard support. The one-time onboarding covers environment setup, initial configuration and team handover.

The commerce base plan is a one-time RM 1,799 onboarding plus RM 99 a month. Every module or capacity option you add only adds its own monthly fee and can be added or removed at any time. SKU capacity of 500 is +RM 50 a month and unlimited SKUs +RM 100; each 10 GB media pack is +RM 20 a month. Modules marked for assessment may carry an implementation fee.

Multi-outlet management covers company-owned, franchise and partner outlet records, per-outlet stock and ledgers, transfers, loss reports, a unified order view and outlet profit sharing. There is no confirmed flat monthly price yet: it is quoted by active outlet count and implementation scope. POS connections are scoped separately by register and are not included in the online estimate.

Payment gateways, logistics, Meta platform messaging fees and AI usage beyond the plan are billed as incurred and are not part of the monthly fee.

Yes. They are billed separately and can be adopted together. Vertex Chat can connect to Vertex Engine member and order data, with the scope confirmed before implementation.

Product images, page images, video and documents all count, including the WebP versions the system generates. Payment proofs, backups and caches do not. Each file can be up to 25 MB. When capacity is full only new uploads pause. The store, checkout and existing media keep working, and you can add a capacity pack.

Yes. Annual billing is 10% cheaper for both Vertex Engine and Vertex Chat.

Yes. Optional modules can be added or removed as the business changes. The effective date, and how annual plans are adjusted, are confirmed when you sign.

Vertex Solution is a software team in Kuala Lumpur, Malaysia. It builds its own commerce operating system, Vertex Engine, and omnichannel AI support tool, Vertex Chat, and designs, implements and maintains them for brands. The team works in Chinese and English and has delivered more than 25 brand websites and stores.

Yes. We offer a 30-minute online demo that walks through Vertex Engine and Vertex Chat with your own business scenario, in Chinese or English. You can also explore the public demo site at vve-demo.com first.

Use the contact form, email [email protected] or WhatsApp +60 11-1767 2791. Chinese and English are both fine, and we usually reply within one working day.