Unified inbox
Multiple WhatsApp, Messenger and Instagram accounts flow into one workspace, assigned by channel and owner.
Vertex Chat · Omnichannel AI support
Three channels. One inbox.
Vertex Chat brings WhatsApp, Messenger and Instagram conversations into one workspace. AI support answers first from the material you provide, your team takes over at any time, and customer records stay inside your own deployment.
- One inbox for WhatsApp, Messenger and Instagram
- AI answers first, humans take over with one click
- Customer records, tags and history in one place
- Simplified Chinese, Traditional Chinese and English
KEY FACTS
Vertex Chat at a glance
Best for: Brands handling many customer enquiries on WhatsApp, Messenger or Instagram that want AI to answer first and the team to take over.
- Type
- Omnichannel AI support workspace
- Starting price
- RM 99 a month + one-time onboarding of RM 2,799
- Channels
- WhatsApp, Messenger and Instagram
- AI support
- Answers from the product and policy material you provide and hands over to a person when unsure
- Team roles
- ADMIN, MANAGER, AGENT and VIEWER
- Interface languages
- Simplified Chinese, Traditional Chinese and English
- Data location
- Your own deployment, with daily encrypted backups
Content updated
CAPABILITIES
From the first message to the sale, in one workspace.
AI support
Answers common questions from your product and policy material, and hands over automatically when unsure.
Human handover
Agents can take over any conversation with the full context and the AI replies already sent.
Customer management
Contacts, tags, notes and cross-channel history live in a single customer profile.
WhatsApp templates
Manage approved template messages for order notifications, reminders and outreach.
Team and analytics
Four roles: ADMIN, MANAGER, AGENT and VIEWER, with response times and volumes at a glance.
HOW IT STARTS
Four steps from scoping to launch.
- 01
Connect channels
Use the official Meta authorisation flow to connect the WhatsApp, Messenger and Instagram accounts you manage.
- 02
Prepare AI material
Provide products, pricing, policies and FAQs, then set the AI’s scope and handover rules.
- 03
Onboard the team
Create agent accounts and roles, assign channel owners and set working hours.
- 04
Keep improving
Adjust AI material and routing from the analytics, then expand channel slots and seats as needed.
PLANS
Choose by scale. Upgrade any time.
FAQ
The questions we hear most.
Confirmed before implementation
Channel availability depends on Meta permissions, account eligibility and platform policy.
Platform message fees and AI usage beyond the plan are billed separately.
What is Vertex Chat?
Vertex Chat is an omnichannel AI support workspace that brings WhatsApp, Messenger and Instagram conversations into one inbox. The AI answers first from the product and policy material you provide, your team can take over at any time, and customer records, tags and history are managed in one place. The interface supports Simplified Chinese, Traditional Chinese and English.
How much does Vertex Chat cost?
There are three plans: Basic at RM 99 a month (1 WhatsApp, 1 Messenger and 1 Instagram account, 100 active contacts and 300 AI conversations a month, 1 agent seat), Team at RM 299 (5 agent seats, 600 active contacts and 1,500 AI conversations a month) and Business at RM 499 (10 agent seats, 1,500 active contacts and 3,000 AI conversations a month). One-time onboarding is RM 2,799.
Will the AI make things up?
The AI answers only from the material you provide. Anything outside that scope is handed to your team with the full conversation.
How does Vertex Chat connect to WhatsApp, Messenger and Instagram?
You connect the WhatsApp, Messenger and Instagram accounts you manage through Meta’s official authorisation flow. Channel availability depends on Meta’s permission review, account eligibility and platform policy. Platform message fees and AI usage beyond the plan are billed separately and are not part of the monthly fee.
Can we connect more than one WhatsApp number?
Yes. Every plan includes base channel slots plus flexible slots that can be assigned to any channel or added on.
Where are customer records stored?
Inside your own deployment, with daily encrypted backups. Records are never deleted because of a licensing issue.
NEXT STEP
See it working before you decide.
A 30-minute walkthrough of Vertex Engine and Vertex Chat using your own business scenario. In Chinese or English.