Member and order records are scattered
Use a unified member centre for purchase history and benefits.
Member identity / Points and rewards / Campaign outreach
Membership and retention
Connect member identity, purchase history and reward rules. Customers can understand their benefits, while your team can track how those benefits are used.
Teams with an existing customer base that want structured repeat-purchase programmes
Workflow illustrationTHE CHALLENGE
Start with what is holding the business back.
Reward rules are unclear
Define how points are earned and redeemed, keeping benefits aligned with their records.
Every campaign starts from scratch
Connect offers, referral attribution and optional email marketing to the existing member journey.
THE WORKFLOW
From the first step to everyday operations.
- 01
Identify
Register or sign in to establish a continuing customer record.
- 02
Earn
Record points or benefits against the agreed purchase and campaign rules.
- 03
Redeem
Members view and use eligible rewards, with redemption records retained.
- 04
Reconnect
Use campaigns and content to stay in touch with appropriate consent.
DELIVERY & SCOPE
Clear scope. Dependable delivery.
- Member centre and purchase history
- Points, rewards, wallet and base member pricing
- Voucher and campaign usage flows
- Optional referral attribution and email marketing
What we confirm together
Base membership capabilities are already included in the store and are not charged twice. Marketing extensions are configured separately.
Outreach must respect consent and provider rules. Email service fees and complex benefits migration are assessed separately.
View suggested configurationPrices are draft estimates. Final pricing follows the agreed scope.NEXT STEP
See it working before you decide.
A 30-minute walkthrough of Vertex Engine and Vertex Chat using your own business scenario. In Chinese or English.