Platform switching obscures conversations
Bring messages from authorised channels into a workspace, separated by channel account.
Channel conversations / AI assistance / Human handover
Omnichannel and AI support
Messages arrive on different platforms, but customers expect a consistent response. Use vertex-chat as a channel workspace, with central authorisation, customer conversations and human handover.
Support teams coordinating enquiries across WhatsApp, Messenger or Instagram
Workflow illustrationTHE CHALLENGE
Start with what is holding the business back.
Repeated questions take up support time
Configure AI assistance around the supplied, relevant knowledge and retain human handling for uncertain questions.
Channel credentials are hard to manage
Keep channel authorisation credentials in vve-license; the client application handles conversations and the workspace.
THE WORKFLOW
From the first step to everyday operations.
- 01
Connect
Customers use the official authorisation flow to select accounts they manage.
- 02
Receive
Subscribed channel events are routed through the central platform to the matching workspace.
- 03
Assist
Provide AI assistance within configured knowledge, usage allowances and channel rules.
- 04
Hand over
The team continues complex or uncertain cases with the conversation context available.
DELIVERY & SCOPE
Clear scope. Dependable delivery.
- Channel connection and status management
- Conversation workspace and customer records
- AI assistance and human handling configured around business material
- Central authorisation with isolated customer workspaces
What we confirm together
Availability depends on Meta permissions, account eligibility and platform policy. Approval-free access for every account is not guaranteed.
vertex-chat is scoped separately from the VVE store subscription. Model usage, platform message fees and external integrations are confirmed separately.
Discuss the scopeNEXT STEP
See it working before you decide.
A 30-minute walkthrough of Vertex Engine and Vertex Chat using your own business scenario. In Chinese or English.